The real question is: what is it actually costing you to have them handle it? When a $600/hr partner spends 45 minutes fixing a table of contents, a redline, or a presentation — that's $450 in lost billable time. Per incident. Your highest-paid, highest-value people are doing work that should never reach their desk.

The same applies one level down. Secretaries and legal assistants hired to support attorneys end up spending significant portions of their day on document formatting, conversions, and troubleshooting — tasks that pull them away from the work they were actually hired to do. Outsourcing doesn't replace your team. It frees them to operate at the level you're paying for.

Your HR team is stretched. They recruit, onboard, manage, and replace support staff on top of everything else — and admin roles churn at some of the highest rates in professional services. Every departure costs roughly $15K–$20K before the next person is productive. That cycle repeats, and your team absorbs every bit of it.

Opensity recruits for support roles across dozens of clients and markets simultaneously. That volume gives us a deeper, more qualified talent pipeline than any single organization can build alone. We see more candidates, we screen harder, and we retain better — because this is the only thing we do. Your team never has to post a role, run an interview, or absorb a 90-day ramp again.

And because we operate at scale, our bench strength means coverage never depends on one person. If someone is out, another trained specialist who knows your standards can step in.

 Inconsistency often arises when work is distributed across generalist resources balancing multiple responsibilities. Opensity provides dedicated, technology-certified specialists focused exclusively on the services they deliver. Every deliverable is quality-checked against your organization's standards, while SLA-based reporting and regular business reviews provide visibility, accountability, and a framework for continuous improvement. .  

Most outsourcing feels like handing work to a black box. Opensity works differently: a dedicated team is aligned specifically to your organization's standards, preferences, and workload patterns. You get a job ticket confirmation, a 15-minute response SLA, real-time job tracking, and transparent reporting. You're not a ticket in a queue — you have a team that knows your brand, style and your clients. 

Most firms only count base salary. The full picture includes benefits and taxes (~38%), management and G&A overhead, OT and backfill costs, recruiting and retraining on every turnover, and high value employees' time spent doing support work themselves. Over five years, an 8-person in-house team can run $7M+ fully loaded. Opensity's outsourced model typically comes in $1M–$2M lower over the same period — with better coverage and no turnover risk.

With an in-house team, the answer is usually: the attorney does it themselves, or waits until morning. Neither is acceptable when a client deadline is on the line. Opensity's follow-the-sun model — with service centers in Phoenix, Hyderabad, and Manila — means a certified specialist is on shift around the clock. Submit at 9pm, receive it back polished before you arrive in the morning.