Arrival, Transition & Destination
A mapped guest journey that replaces the badge-scan-and-silent-elevator routine with a warm, owned handoff from door to desk.
- Named greeting, not a kiosk
- Guided transition, not directions
- A room that feels expected
Workplace Experience
From a Location to a Destination.
A Vision for the In-Office Experience.
Opensity applies the principles of world-class hospitality to the workplace — turning arrival, meetings, dining, and daily support into a flagship experience employees, advisors, and clients actually want to be part of.
Unique Elements of Our Program
Catering & Food Program
A curated food and beverage program built around how people actually work — not a generic snack wall.
- Subsidized snack & beverage program
- Local vendor rotation
- Scalable group meal ordering
Meeting Concierge
Room booking, setup, and catering logistics taken off the meeting owner's plate entirely — every meeting starts on time.
- Onsite Event Manager
- One-press in-room requests
- Smart interactive room technology
WPX Coordinators
A single, mobile point of contact for mail, print, facilities, and everyday workplace requests — not another shared inbox.
- One owner for daily requests
- Concierge lifestyle services
- Fluid, not desk-bound
Smart Workplace Technology
Real occupancy insight and aggregated service dashboards, replacing anecdote — and ghost bookings — with data.
- Live workplace analytics
- Service request dashboards
- Utilization trend reporting
The Lookbook Standard
Every room setup, AV standard, and hospitality expectation codified in one reference — so quality never depends on memory.
- Shared space standards
- Task-seat benchmarks
- Consistent across every site
THE MARKET REALITY
Attendance is up. Engagement hasn't followed.
Organizations have gotten very good at requiring people to return. Very few have made the office worth returning to — and the gap is now measurable, in vacant seats and in departing talent.
55%
of Fortune 100 companies now require five days in office, up from ~5% in 2021
~66%
of organizations report office space below 60% utilization in a typical week
~19%
U.S. office vacancy rate — roughly double pre-pandemic levels
8 in 10
companies report losing talent as a result of stricter return-to-office policies
HOW WE PROTECT THE SERVICE STANDARD
Excellence Isn't a Launch. It's an Operating Discipline.
Anyone can create a great first impression during implementation. The real test is what happens on day 400—when new hires join, managers change, locations expand, and expectations continue to rise.
That is why our WPX program is built around a continuous improvement operating system: one standard, one training model, one measurement framework, and one commitment to getting better every quarter.
01 — Standard
Defining the Experience+
- Codify every guest interaction, room setup, workplace moment, and service expectation in a living Lookbook.
- Establish version-controlled SOPs with clear ownership to create consistency across every location.
- Remove dependency on individual preferences, local variations, or undocumented knowledge.
02 — People
Building Capability +
- Train, coach, and certify every team member before independently delivering service.
- Reinforce standards through ongoing training, refreshers, and continuous skill development.
- Build excellence into the operating model—not around individual experience or institutional knowledge.
03 — Proof
Measuring Performance+
- Evaluate every location through scheduled reviews and unannounced quality audits.
- Apply consistent scoring criteria to create visibility, accountability, and measurable performance.
- Confirm the experience delivered matches the standard defined—every day, every location.
04 — Progress
Continuously Improve+
- Translate audit results, client feedback, and operational insights into meaningful improvements.
- Evolve SOPs, training programs, and service standards as business needs change.
- Ensure excellence compounds over time—not just during implementation.
THE FIRST IMPRESSION EXPERIENCE
Arrival · Transition · Destination
The first sixty seconds set the tone for everything after. Here's how the journey is designed, stage by stage.
Common Questions & Honest Answers to What We're Actually Asked.
We already have reception and facilities staff. Why would we need this?
Reception and facilities keep the building running. They weren't scoped to own the experience — the greeting, the handoff, the meeting logistics, the food program, all as one connected journey. WPX Coordinators don't replace your team; they close the gap between "the office is staffed" and "the office feels intentional.
Isn't this just an expensive amenity, not a real strategic priority?
Only if it's treated as one. ~19% national office vacancy and 8 in 10 companies losing talent to stricter RTO policy are balance-sheet problems, not comfort problems. A flagship workplace experience is one of the few investments that touches retention, real estate ROI, and client perception at the same time — that's a strategic line, not a perk line.
How is this different than any other generic corporate concierge vendor offering?
Most vendors deliver a service catalog. We build an operating standard—documented in a comprehensive Lookbook, reinforced through SOPs, ongoing training, quality assurance, and continuous improvement. Every room, greeting, and meeting setup is executed the same way, every time, by teams trained to deliver a consistent, measurable experience across every location.
What's the actual return on a program like this, can you show ROI?
Yes—and we'd rather show you the math than the pitch. Every hospitality team member who leaves represents more than a recruiting expense. It means lost service knowledge, inconsistent guest experiences, additional training, and operational disruption. By reducing turnover, standardizing service delivery, and reclaiming hours spent coordinating meetings and events, organizations generate measurable returns long before gains in employee engagement, workplace utilization, and client satisfaction are factored in.
Will this actually influence employee behavior, will it make a difference for our visitors?
Attendance policies can influence where people work, but they don't determine how people experience the workplace. The differentiator is operational excellence—consistent hospitality, seamless meetings, responsive service, and an environment employees value. That's what transforms presence into engagement.
How fast can this stand up, and does it disrupt current operations?
We implement in phases to build a sustainable operating model. We establish service standards, SOPs, staffing, and governance first; then introduce technology, reporting, and performance metrics; and finally optimize hospitality, events, and workplace enhancements once a consistent operational rhythm is in place. Every phase builds on the last, ensuring continuous improvement without disrupting day-to-day operations.
WHY IT MATTERS
The cost of leaving workplace hospitality to chance.
½ day per week
of employee time can be consumed by workplace friction — coordinating meetings, finding resources, and solving avoidable service issues.
1 experience gap
between locations, teams, or service providers can create inconsistency that impacts productivity, culture, and brand reputation.
1 in 5 HR leaders
reported that resistance to returning to the office was a major challenge, with flexibility and work-life balance among the top concern.